Why is my candle flame so high and jumping?
Flames can become too high (and jump) if the wick is too long and can potentially be dangerous. Remember to trim the wick before each use.
Why does my candle have holes and bumps after cooling?
Visual wax imperfections are the characteristics of soy waxes. This is caused by how the wax cools after the flame is extinguished. This does not affect the performance of the candle itself.
Why is my candle tunnelling?
Candle wax has a memory so tunnelling occurs when the candle is not permitted to reach a full melt pool. Do allow the melt pool to reach the edges of the candle vessel when burning (especially with the first burn).
I can't smell my candle
We advise allowing the candle to reach a full melt pool in order to experience the candle's scent. At times, we may experience nose blindness which is a temporary natural occurrence where the body adapts to the scents in your environment and leads to the inability to distinguish between scents in your environment.
Are the candles vegan?
Yes, all our candles are vegan.
How to contact us
You may contact us by completing our 'Contact Us' form or via email at firstname.lastname@example.org